Presents and packages are staples of the holiday season. Last-minute gifts are ordered online, shipped to loved ones’ houses, and opened on some of the most magical days of the year. The United States Postal Service predicted that 800 million packages would be delivered between Thanksgiving and New Year’s Day. But for those surprises to arrive in time, intense planning was required.
At OceanX, we’re committed to helping brands build lifelong relationships with customers. A lot of those relationships begin during the holidays: About 20% to 30% of annual retail sales occur during this time of the year, and holiday shoppers broke records in 2019, spending $7.2 billion online in the U.S. alone. Our company acutely understands how stressful the holidays can be for retailers, so we prioritize order accuracy, speed of delivery, and, most importantly, quality.
The customer experience is our top focus. Our company considers this more than just a punchy slogan or client-facing catchphrase. Subscription and recurring revenue brands take pride in their loyal customer bases, so we aim to extend the brand experience to consumer surprise and delight when unboxing. With so many potential customers shopping during the holidays, it’s important to consider their happiness as an industry benchmark.
Many of the biggest direct-to-consumer brands, such as Glossier, IT Cosmetics, and Proactiv, trust us to deliver during this high-pressure, insanely stressful time. We deeply care about our clients, so our CEO was on-site at our modern fulfillment operation in Columbus, Ohio, from Black Friday through the following Thursday to ensure that all processes were running smoothly.
During that single week, we:
· shipped more than 500,000 packages. That’s 2,500+ packages every hour!
· maintained 99.5%+ order accuracy.
· experienced zero delays on all shipped orders.
All of this was possible because we prepared months in advance for flawless execution. We specialize in large-scale, personalized fulfillment, so these statistics are a testament to the caliber of our operations. We’ve excelled at delivering this holiday season, and we can’t wait to see the impact this will have in the upcoming year.
If you’re looking for a direct-to-consumer partner that can handle all of your needs, please reach out to one of our team members for a quick introduction! With solutions that include a modern, high volume fulfillment-only option OR an end-to-end offering*, we’ve got you covered!
*Our end-to-end solution combines order management (including subscriptions), personalized fulfillment, customer care, and rich customer analytics.